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  • Our Guarantee

    Posted on October 31, 2012 by in ChiliPad, The Chili Difference

    Satisfaction GuaranteedWhen you purchase your ChiliPad™ from Chili Technology, your satisfaction is assured by our 90 day money back guarantee. If you are not completely happy with your ChiliPad™, contact us within 90 days of purchase from Chili Technology. We will issue a return authorization and refund your purchase price, less shipping and handling.

    Here is how the program works:

    • The trial period begins the day you receive your ChiliPad™.
    • Sleep on your new ChiliPad™ for 30 nights, which provides sufficient time to get used to the comfort it offers, your ideal sleep temperature, as well as the system in general.
    • If within the first 90 days you are not comfortable with your ChiliPad™, please contact us. Our Customer Service will assist you and seek to address any questions or concerns you may have.
    • If we cannot resolve the situation to your satisfaction, we will take the ChiliPad™ back and reimburse your purchase price, less the initial shipping costs.
    • Please note you will be responsible for return shipping charges to Chili Technology. Feel free to contact our Customer Service for tips and suggestions for protection of your ChiliPad™ during shipment.
    • All merchandise being returned must be in good condition and you must customer Customer Service so that they can advise you on our returns procedure.  Refunds will be issued within 30 days of receipt of the product at Chili Technology. If the ChiliPad™ was originally purchased through an Authorized Retailer, you should contact that Retailer for assistance in this process. The refund will be provided by your Retailer.